When you contact your insurance company to place a claim for damage to a vehicle in an accident in which you were at fault, you are the "insured." When you contact the insurance company of the driver of another vehicle in an accident for which you are NOT at fault, you are the "claimant." Insured - A person/party determined to be at fault. Claimant - A person/party determined to be NOT at fault. Claim Number - The legal tracking number for your property damage claim with the insurance company. Property Damage - Damage to a vehicle, buildings, landscaping or other property. Property damage claims can be resolved independently of personal injury claims. Personal Injury - Any injury to any passenger(s), pedestrians, or others. Personal injury claims can be initiated up to three years after an accident. DRP - Direct Repair facility—a repair facility that has met or exceeded Insurance Company quality standards to receive insurance company referral work.     AT LEN'S AUTO BODY WE PROVIDE: • Honest and helpful advice • 100% of our customers’ needs all under one roof. • Personal guidance through the Insurance Claims process   for all Insurance Companies. • Computerized estimates and digital imaging. • Enterprise Rental Car facility on property. • Towing & pick up service. • Certified I-CAR Autobody Technicians • Certified ASE Mechanics • Certified BMW Technicians (pending) • Celette Frame Bench for BMW, Mercedes and Jaguar • Chief EZ Liner Frame Machines • Hunter Computerized Four Wheel Alignment System • BlowTherm patented downdraft spray booths • Teflon Coating • Spies-Hecker paint and clearcoat. • Lifetime Guarantee for as long as you own the car.